ICT use in FBiH: 85% of households have internet access

According to the report, 72.5 percent of households own a computer, while 85 percent have an internet connection. Television sets are present in 98 percent of households, and 95.2 percent own a mobile phone.

In the past three months, 72.5 percent of individuals used a computer, and 86.4 percent accessed the internet. Of those internet users, 35.9 percent made online purchases of goods or services during the same period.

The survey shows a slight urban-rural divide. In urban areas, computers are present in 75.5 percent of households compared to 70 percent in rural areas. Similarly, 86.1 percent of urban households have internet access, while in rural areas, that figure stands at 84 percent.

When it comes to gender differences, 88 percent of men and 84.9 percent of women used the internet in the last three months, while 74 percent of men and 71.1 percent of women used computers during the same period.

The 2025 ICT business survey showed full digital penetration among companies in FBiH: all enterprises have internet access and use fixed broadband connections. Additionally, 78.8 percent of businesses provide portable devices enabling mobile internet access.

A total of 70.4 percent of enterprises have an official website, and 29.3 percent conduct online sales. Social media usage is also widespread: 69.2 percent of companies use platforms like Facebook or LinkedIn, 23.9 percent use Twitter, and 18.9 percent use YouTube.

When it comes to internal digital systems, 76.3 percent of enterprises have access to business email, 37.3 percent to official company documents, and 29.5 percent to business applications, according to the FBiH Office of Statistics.

The results highlight ongoing progress in the digital transformation of both households and the business sector in the entity, though disparities remain between urban and rural areas and between levels of corporate digital engagement.